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FAQ:

1. What is Baisi hair?

Baisi hair is a very famous hair company that selling hair over 10 years in China, and over 4 years on aliexpress,it mainly sells 100% virgin human hair products. Baisi hair(Aliluxy hair) always focus on offering best hair quality and best service for every customer!So far, It gets over 1,2000 good reviews from buyers,and sells more than 1000 bundles hair per day to different countries!“Shinning at everywhere” is our slogan and goal,we keep doing our best to make every customer be a star,shinning at everywhere!

2. Is the hair virgin unprocessed?

Yes, the hair is cut from one donor with full cuticle aligned, no acid bath, natural unprocessed.

3. How many bundles for a full head?

We recommend all of our customers to use 3-4 bundles for a full head sew in. It all depends on your preference and how full and thick you like your hair. Please consult with your hairstylist. Each of our hair bundles weigh 3.2-3.5oz. Because our hair extensions are not processed and filled with synthetic fibers, we ensure TOP quality.

4. Why are my hair extensions getting tangle?

Your Hair Extensions can tangle due to dryness, oil & dirt build-up, salt water, chlorine and not combing (wide tooth comb)out your hair daily. Make sure to wash & condition your hair at least once a week, twice a week is better. Use hydratingdrops or consult your stylist for more help.

5. Why are my hair extensions getting shedding?

Firstly, PLS running the hair with your fingers or Wide-toothed gently, to prevent the shedding. For curly hair, pls don’t use the comb.

Secondly, After wash the hair,pls nurse the hair with some olive oil, then the hair will be silk and soft.

6. How long is the processing and shipment time?

The hair will be shipped out to you within 24-hour after payment verifying and you can receive it about 2-3 working days.

7. What is your Returns/Exchange policy?

Except the unacceptable reasons, we accept unconditional return or refund within 30 working days of you keep the items in original states.

8. Is there any Customs tax?

Usually we will put low amount in the invoice to avoid Custom tax, but due to different policy in different countries (especially in South America and Africa), there might be some Custom tax which is not considered in the price and should be paid by buyer. You could leave a msg when placing order about how much you want us to put on the invoice.

9. Why are your hair extensions price much higher?

Firstly we respect your hard earned money, before it gets to you our hair goes through our quality control screening, to make sure all bundles are free from any imperfections.

Secondly suggest research “Baisi hair” on any social media to check others’ reviews about our brand quality.

Lastly If you have a question about your order we are a simple phone call or email, resolve your any problem shortly.

10. What’s suggestions about the new hair business owner?

Firstly branding your own company name, we provide bags labels tags etc customized service for you.

Secondly we ship hair to your customers directly under your business name without requiring you to stock your own inventory.